Return and Refund Policy
Effective Date: 1 June 2023
Company Name: Zeero Skincare Sdn. Bhd. (Registration No: 202301020841 [1514763-P])
Email: info.zeeroskincare.com
Phone: +6011-13224147
1. Eligibility for Return
Welcome to Zeero Skincare. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please do not use our website.
2. Conditions for Return
To qualify for a return, the following conditions must be met:
Item(s) must be unused, unopened, and in original packaging
Proof of purchase (order ID or receipt) must be provided
Returns must be requested within 7 days from the delivery date
For hygiene reasons, used or opened products are strictly non-returnable
3. Non-Returnable Items
Items purchased during clearance or promotional campaigns
Free gifts, samples, or trial-size items
Products damaged due to improper use or handling
4. Return Process
To initiate a return:
Email us at info.zeeroskincare.com with your order ID and reason for return,
or contact us via WhatsApp at +6011-13224147
Wait for approval and return instructions from our team.
Ship the item(s) back to the provided return address at your own cost.
Once received and inspected, we will notify you about the approval status.
5. Refunds
If your return is approved:
A refund will be issued to your original payment method within 14 working days
Shipping fees are non-refundable
Zeero Skincare reserves the right to reject refund requests that do not meet the conditions
7. Contact Us
If you received a damaged or defective product, kindly contact us within 3 days of receiving your parcel. We will arrange for an exchange or refund at no extra cost.
6. Damaged or Defective Items
For return or refund enquiries, contact:
Zeero Skincare Sdn. Bhd.
📍 8A, Jalan Bukit Impian 16, Taman Impian Emas, 81300 Johor Bahru, Johor
📩 Email: info.zeeroskincare.com
📞 Phone: +6011-13224147